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Terms & Conditions

Last Updated: August 2026

 

Welcome to BlueVoyage.com.

BlueVoyage.com ("BlueVoyage", "we", "us", or "our") is operated by Cruzonic FZ LLC, United Arab Emirates.

These Terms & Conditions govern your use of BlueVoyage.com and any cruise or related travel service booked through us.

By making a booking, submitting payment, or otherwise purchasing a service through BlueVoyage.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

 

1. About BlueVoyage.com

 

BlueVoyage.com provides cruise booking and related travel services.

We facilitate reservations with third-party cruise lines and, where applicable, other travel service providers ("Travel Providers").

The cruise itself is operated by the applicable cruise line. BlueVoyage.com does not own or operate cruise ships and is not responsible for the day-to-day operation of services provided independently by cruise lines or other Travel Providers, except to the extent responsibility cannot be excluded under applicable law.

 

2. Booking & Availability

 

All cruise bookings are subject to availability.

Cruise prices, cabin availability, itineraries, promotions, and other information may change until a booking has been confirmed.

Submitting an enquiry or receiving a quotation does not guarantee availability or confirm a reservation.

A reservation is considered confirmed only once:

  1. BlueVoyage.com has received the full payment required for the booking;

  2. The applicable cruise line has accepted and confirmed the reservation; and

  3. BlueVoyage.com has provided the customer with booking confirmation.

If availability changes before confirmation, we will inform you and, where possible, offer available alternatives.

 

3. Full Payment Required for Confirmation

 

Full payment is required to confirm a booking through BlueVoyage.com.

A quotation, payment link, provisional reservation, or booking request does not constitute a confirmed booking until the required full payment has been successfully received and the reservation has been confirmed.

Cruise fares and availability can change quickly. BlueVoyage.com cannot guarantee a quoted price or cabin until the booking has been successfully confirmed.

Once payment has been received and the reservation confirmed, the applicable cruise line's booking, cancellation, amendment, and refund conditions will apply.

 

4. Prices

 

Prices may be displayed or quoted in different currencies depending on the cruise line, itinerary, and booking.

Your quotation or booking confirmation will specify the applicable price and currency.

Unless specifically stated otherwise, additional expenses such as flights, visas, travel insurance, shore excursions, speciality dining, beverages, Wi-Fi, transfers, gratuities, and personal onboard expenses may not be included.

Customers should review the inclusions and exclusions provided with their quotation before making payment.

 

5. Passenger Information

 

Customers are responsible for providing complete and accurate information for every passenger.

Passenger names should match the passports or other travel documents that will be used for the journey.

BlueVoyage.com is not responsible for additional costs, amendment charges, denied boarding, cancellation, or other consequences arising from incorrect or incomplete information supplied by the customer.

Please carefully review all passenger information before confirming your booking.

 

6. Cancellation & Refund Policy

 

Cancellation and refund conditions depend on the policy of the cruise line with which you have booked.

Different cruise lines, fares, promotions, cabin categories, and sailing dates may have different cancellation and refund conditions.

For example, one cruise line or fare may permit a partial refund when cancelled sufficiently in advance, while another may impose different cancellation charges or provide no refund for certain fares.

BlueVoyage.com therefore does not apply one universal cancellation schedule to every cruise booking.

 

If You Cancel Your Booking

 

If you wish to cancel, please contact BlueVoyage.com as soon as possible.

We will determine the cancellation and refund conditions applicable to your reservation according to the policy and fare conditions of the cruise line you booked with.

Any applicable cancellation charges imposed by the cruise line will be deducted from the amount otherwise refundable.

 

Refund Eligibility

 

Any refund will be subject to:

  • The applicable cruise line's cancellation and refund policy;

  • The fare conditions attached to your reservation;

  • The date on which cancellation is requested;

  • The scheduled departure date; and

  • Any other applicable booking conditions.

Where the applicable cruise line determines that a booking or fare is non-refundable, BlueVoyage.com will generally be unable to provide a refund except where otherwise required by applicable law.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

 

7. Refund Processing

 

Where a refund is approved under the applicable cruise line's policy, BlueVoyage.com will process the eligible refund after receiving the necessary confirmation and, where applicable, funds or authorization from the relevant provider.

Refund processing times may vary depending on the cruise line, payment processor, card network, and customer's bank.

Where reasonably possible, refunds will be returned to the original payment method.

Banking or payment-processing times after a refund has been initiated are outside BlueVoyage.com's direct control.

 

8. Booking Changes & Amendments

 

Requests to change an existing booking are subject to the applicable cruise line's policies and availability.

Changes may include:

  • Passenger name corrections or changes;

  • Sailing date changes;

  • Cabin upgrades or changes;

  • Itinerary changes; or

  • Other reservation amendments.

Fare differences, administrative charges, or cruise-line amendment fees may apply.

No requested amendment is guaranteed until confirmed.

 

9. Changes or Cancellation by the Cruise Line

 

Cruise lines may change sailing schedules, ports of call, itineraries, vessels, arrival or departure times, or other aspects of a cruise for operational, weather, safety, regulatory, or other reasons.

If the cruise line cancels a sailing or makes a material change, the remedies available to the customer will generally be determined by the cruise line's applicable policy and applicable law.

Depending on the circumstances, the cruise line may offer options such as:

  • An alternative sailing;

  • Rebooking;

  • Future cruise credit;

  • A partial or full refund; or

  • Another form of remedy.

BlueVoyage.com will reasonably assist customers with the options made available for bookings arranged through us.

 

10. Passports, Visas & Travel Requirements

 

It is the responsibility of each passenger to ensure that they meet all applicable travel requirements.

These may include:

  • Valid passports;

  • Tourist or transit visas;

  • Immigration requirements;

  • Residence requirements;

  • Health documentation;

  • Vaccination requirements;

  • Travel authorizations; and

  • Any additional documentation required by the cruise line or destination authorities.

Requirements may vary according to nationality, residency status, destination, and itinerary.

Customers should verify requirements with the appropriate government authorities before travelling.

BlueVoyage.com is not responsible for denied boarding, denied entry, missed travel, or other losses resulting from a passenger's failure to obtain the required documentation, except where responsibility cannot legally be excluded.

 

11. Check-In & Boarding

 

Customers are responsible for completing all required cruise-line check-in procedures and arriving at the designated port within the time specified by the cruise line.

Passengers who arrive late or fail to complete required documentation may be refused boarding.

A missed departure or no-show may result in loss of some or all amounts paid according to the applicable cruise line's policy.

 

12. Travel Insurance

 

BlueVoyage.com strongly recommends that customers obtain appropriate travel insurance.

Depending on the policy purchased, travel insurance may provide protection against certain unexpected circumstances involving:

  • Trip cancellation;

  • Medical emergencies;

  • Travel delays;

  • Missed departures;

  • Lost or delayed baggage; and

  • Other travel disruptions.

​

13. Contact Us

 

For questions regarding this Privacy Policy or the handling of your personal information, please contact: 

 

BlueVoyage.com
Operated by Cruzonic FZ LLC

United Arab Emirates

Phone:

Email: info@bluevoyage.com

Website: BlueVoyage.com

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